FAQs

What is the Chunky Kingdom?


Be it a love gift or a personal treat, nothing can feel better than opening a Chunky Kingdom parcel and being greeted by a chunky face who adores cuddles! The Chunky Kingdom collection provides you with hours upon hours of chunky cuddles, comfort, love and in some cases a sweetly scented sleepy companion. That's not all, each member of the chunky kingdom has a unique personality which needs to be cared for. 


Chunky Kingdom has the chunkiest animal pillows on the planet and if that doesn't sound good enough they come with a range of luxury scents and unique personalities. 


Who can buy the Chunky Kingdom units?


We welcome ALL ages, genders and nationalities into the Chunky Kingdom. Our products are childproof and 0+

Is the Chunky Kingdom safe for children ?

Yes! Chunky Kingdom Units can be given to children 0+ 

Conform to toy regulations EN71-1,2,3 / CE marked and ASTM-F963 USA Toy Regulations 

Caution: All plastic tags should be removed before giving to a child. These attachments are not part of this pillow toy.

Care Instructions for Chunky Kingdom units ?

Washing: Hand wash only. Do not bleach or tumble dry. Flat dry. Do not iron.

For small stains using a simple stain remover pen or wet wipe can help a lot. 

Your Chunky Kingdom unit may lose shape after a hand wash so all you need to do is give a little extra squish to get the shape back and you're ready to adventure!

How long will my order take to arrive?

Shipping times vary depending on your country of residence and the shipping method you select. Please check the shipping policy page for help.

Where is my order shipped from?

UK and Asia

 

Do you offer Free Shipping?

We offer Free shipping on selected products.

What size is my chunky kingdom Unit?

At the moment we only offer one size in the Chunky Kingdom. This can be found on our product specification. 52/30/25 cm All products are considered extremely chunky.


Do Chunky Kingdom have multiple accounts?


No… Chunkykingdom LTD only has one instagram account @chunkykingdom Any other accounts claiming to be Chunky Kingdom are fraud. This is the same for Twitter, Youtube, Tik tok, facebook and all other social platforms. Please contact us via our official email if you have any questions.


International Customers


Will I need to pay duties and taxes?


Shopping in the EU and UK customers will be charged VAT from the point of sale (VAT included in the total amount).

Many countries require that customers pay import duties or fees when they shop online from another country. There are typically order thresholds for this (ie. orders over X amount are charged, orders under are not) but you'll need to check the Customs website for your country for the exact details. Typically this will only apply to large orders over £150.00.

Do you ship internationally?

Yes, We currently ship to over 50 countries! If you cannot select your country when checking out, fill out our (Contact Us) Form and we will let you know if we are able to ship to your address.

Where can I find my tracking number?

If you did not yet receive your tracking number by email contact us. We will email you your tracking number after your order has been picked and packed. Please allow One day to process your order or during peak season 1-3 days.

Our order processing times in our warehouse in Dublin are typically same day if order placed before 1PM if not 24 hours processing time.

 

I am having trouble placing an order, what can I do ?


Contact our customer care via the contact us page and we will do our very best to help you.


How do I sign up for the mailing list?


If you can't see the pop-up box when you enter our website, scroll down to the bottom of the website and on the right hand side you'll see where to enter your email address. You'll also get a treat on us!


I am an influencer, how can I collaborate with ChunkyK ltd?

Please get in touch via the contact us page for all collaboration enquiries.

 

How can I be featured on Chunky Kingdom Instagram?


Post on your story or on your feed and tag us @chunkykingdom or use our hashtag #chunkykingdom


I have an idea for a Chunky Kingdom Unit


We would love to hear your ideas! We pride ourselves on our idea taking ability. Dm us on Instagram or email us your ideas and drawings!

 

Where can Chunky Kingdom ship?

Chunky Kingdom can be shipped to residential, business, and university locations but please make sure that you have added your correct address to ensure accurate delivery. 

 

If there are errors in the address and it is not recognized via traditional shipping systems your order may be delayed. If an incorrect address was provided at the time of order, those orders will be set aside to correct and Chunky Kingdom will fulfill correctly addressed orders. For any address issues that were not corrected, Chunky Kingdom is not responsible for any additional shipping charges.

 

If shipping to a business or university, please check to make sure that your suite or student mailbox number is listed correctly / students confirm with your academic website.

Can I change the shipping address on my order?


We can change your address within one hour of placing your order. If you are outside of this threshold please email us. Please make sure your address is correct before placing your order.

 

Can I change my order?

We can change your order within one hour of placing your order.

If for any reason there is an issue with an order you placed or you want to add another product please contact our Customer Service Team for an invoice or help @

 

How do I Exchange my order?

 

If you would like to exchange your items for a different colour or size, we suggest placing a new order and returning your unwanted items to us for a full refund.

Please make sure that you’re happy with your choices before submitting your order, return postage is at the cost of the customer.