Refund Policy

Return new / unwanted Chunky Kingdom Units within 30 days of delivery for a refund.

The customer will be responsible for the return shipping cost. Shipping costs are nonrefundable. 

 

To send your return please contact us for return address information.

 

For returns on items that were shipped to you and were received with damage, a defect, or just the wrong Chunky Kingdom Unit, Chunky Kingdom will be responsible for the return shipping cost and a shipping label will be issued to you. 

 

We unfortunately can not offer cancellation as all orders placed are automatically picked and fulfilled. We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. Please get in touch with us via our contact us page and we'll try our best to cancel the order for you, however there are no guarantees, so you may need to return the order for a refund.

 

Upon authorizing a return request, Chunky Kingdom LTD will wait until the item/items have been received before a refund will be issued. If the returned item/items appear damaged (intentional tampering) or are received in a condition that is different from the condition in which it was sent, Chunky Kingdom reserves the right to issue a partial refund.

 

Once your return has been approved, received and inspected, your refund will be processed. A refund will automatically be applied to your credit card or original method of payment. Please allow for a period of up to 14 days for us to process the refund, this may take longer to appear on your banking statement (please check with your bank if you have any questions).

 

For any Chunky Kingdom units purchased from one of our retailer partners or a 3rd party (Amazon, etc.), ie NOT from Chunky kingdom Official website, we cannot provide a replacement, refund, or credit. Any returns or exchanges for those Chunky Kingdom Units should be handled directly with the purchase origin.